Customer Story: LED Group Company Ltd
WHO ARE WE?
- Over 36 Years delivering Lighting expertise
- 20 Years designing and manufacturing quality LED products for all focus market
- 1,100+ product lines
- 3,000+ ROBUS stockists in 40 countries
- People we employ over 250 talented people worldwide
- Sales our focus is very much on customer service, including quick response and fast turnaround of orders
- Offices in Ireland, UK, Australia, and China
- Values – Accountability, Ambition, Empowerment, Customer Focus, Fast Pace and Trust
- ROBUS DIRECT is our very successful online ordering system for stockists across the globe
Since its introduction the ROBUS brand of lighting solutions has become synonymous with innovation and quality.
ROBUS has a reputation for energy efficient commercial and residential solutions, supported by world class customer service in more than 40 countries around the world.
Located in Dublin is out 10,000 sqm head office and distribution centre. We also have distribution and offices in the UK, Australia, China, France, Benelux, South Africa, New Zealand and the Middle East, serving over 3,000 stockists and tend of thousands of installers.
We spoke to Debbie Richards of LED Group who has an office at the Bracknell Enterprise and Innovation Hub to find out what she thought of the service provided to her:
Our UK Sales Director moved from Cheltenham back in 2013 and was looking for a new serviced office where two people could work out of. After a thorough search we moved into Ocean House and have never looked back!!
Having the team here makes a huge difference, the service is always exceptional, and nothing is ever too much trouble for them.
The location of the office is ideal as its situated right in the middle of the town, in the shopping centre which has and is continuing to be upgraded. There are many facilities we use here at Bracknell for example postal service, communal area, meeting room hire etc which are all extremely well run.
Due to changes in our business the office is now just for one employee, the team were very helpful in downsizing the office and I am very grateful to come in each day to a very warm smile and greeting.
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